Pride In Recovery

Some aim to be the Largest, We aim to be the Best.

At CBI, we are defined by our values. The core of our operating principles is the firm belief in business done ethically, with integrity, and respect. We work our business like days gone past, where every customer is greeted by name and every client is our most important client.

Industries We Serve


state, counties, municipalities, courts, utilities and law firms


hospitals, urgent care facilities, clinics, physicians, dentists, orthodontists

Financial Services

banks, credit unions, auto lenders, property management groups

We consistently strive for the top.

We ensure all measures available are taken to obtain the highest recovery,
all while maintaining industry compliance and upholding the dignity of the customer.

Account Scrub

Upon placement, every account is scrubbed to identify bankruptcy, death, litigiousness, and cell phone. Throughout our strategy, accounts may be sent for additional scrubs to assist with further efforts.

Skip Trace

Every account is sent through batch skip tracing to determine location information as well as resources and propensity to pay. Agents also perform skip efforts on an as-needed basis.

Letter Series

Our letter series was created to maximize contact efforts and the overall impact of mail communication. Customers will receive validation notification along with carefully timed correspondences to emphasize the importance of account resolution.

Phone Campaign

All customer contacts are timed to generate the highest probability of contact. Agents are carefully trained on scripts to provide customers with accurate information, uniform messaging and various resolution options.


Agents work diligently to assist customers with creating an account resolution plan that fits within their financial means. All payment plans are carefully documented and Agents will assist with follow-ups as needed.


After efforts have been exhausted, accounts may be identified as candidates for litigation. Our internal Legal Team will make every effort to secure judgment and execute on behalf of our clients.

“I believe every person has worth as an individual.
I believe every person should be treated with dignity and respect.
I will make it my responsibility to help consumers find ways to pay their just debts.
I will be professional and ethical.
I commit to honoring this pledge.”

– ACA Collector’s Pledge