Customers : (208) 463-4600
Client Services: (208) 463-2324
Sales: (208) 498-1429
Our amazing Sales & Marketing Team works to build new client partnerships and nurture existing relationships. We collaborate with our clients to create customized solutions to meet their unique business needs. The promotion, branding and advertising of CBI assists in the broadening of our client base and overall market impact.
“It is the goal of our entire team at CBI to consistently strive to provide excellent service and to ensure that we maximize recovery for our clients. We strive to be a valued partner and will not settle for anything less than exceptional service. We are a true client resource available 24/7 via telephone or email.”
Our wonderful Client Relations Team fosters current client partners with day to day support and opportunity identification and resolution. The team ensures that our clients receive exceptional customer service, including; expeditious response time, accurate reporting, timely remittance of invoices, etc. Client Relations serves as the connection between our clients and the various other departments at CBI. Representatives ensure that every client is provided with a full-service client experience and delivery of exceptional service to our client base.
Our dedicated Operations Team is responsible for making all concerted efforts to recover the maximum dollars back to our clients. Agents are responsible for contact with debtors, the negotiation of resolution options, performance of skip tracing activities, ensure proper system notations for all account activities, and to maintain effective time management. Management guarantees that all activities performed are in compliance with applicable regulations established by the Federal Trade Commission, the Consumer Financial Protection Bureau, all laws pertaining to fair debt collection practices, and provisions set forth within our contracts.
The IT Department is responsible for managing and protecting our automated systems and technology, including the collection software system, sales software, accounting software, phone systems, dialers, client portal, and servers. IT ensures modifications are implemented as required by changing service requirements and contract amendments as well as changes in Federal regulations or other laws. They also respond to system malfunctions and ensure prompt remediation.
Our vital Accounting Team ensures all fiscal functions of CBI are performed in accordance with financial management practices applicable within the industry. In addition to handling payment processing, the team provides financial and fixed asset reporting, corporate payroll, budgeting for each department, accounts payable as well as maintaining the general and subsidiary ledgers, processing and recording all revenues and preparation of financial statements.
Our committed Human Resource Department is responsible for the personnel of CBI. The team coordinates recruiting, interviewing, talent screening and other activities associated with employment. HR researches and determines compensation levels, incentive pay, job descriptions, and associated performance evaluations. Additionally, HR is responsible for the oversight of benefits, Employee Services, Community Outreach, the maintenance of personnel records, and health and safety of CBI.
Our Team ensures compliance with all consumer financial protection regulations, in addition to the rules, guidelines and laws of state, local, and municipal regulatory agencies. They are responsible for complete oversight of the Compliance Program which includes the creation of policy and procedure, resolution of complaints and disputes, internal process and activity reviews, and all associated reporting and risk analysis.
Our affiliated Legal Team work to carefully screen accounts for possible legal action and refers selected accounts to our associated law firm, Mark L. Clark, PLLC. At the direction of our clientele, our attorneys obtain judgments on their behalf and execute on those judgments by garnishing wages or bank accounts. Our attorneys may also request examinations of judgment debtors in a formal court setting in an effort to resolve outstanding judgments.
A great customer experience is the fundamental core of the CBI organization. The key to a progressive customer experience is employee engagement; a commitment to the company and service goals coupled with a positive attitude. By creating a pleasant and engaging environment where individuals want to work, we are able to create a rewarding experience during each interaction. Our goal is to provide our employee’s with the tools necessary to directly drive business. Increased productivity and customer satisfaction leads to greater rewards and compensation for our employees.
While important to develop our service within the industry, CBI feels it equally important to grow our advocacy within the community in which we work and live. By serving others, we are cultivating an environment of team work, compassion and understanding, ultimately resulting in greater pride in our community. Through our philanthropic initiative, care reach, we further enrich charitable involvement while nurturing teamwork. We find humility in the value of giving and volunteering, not only through financial gifting but through offering our time and talent to a variety of charity organizations, both local and national, including;
We are proud to be a visible and tangible part of the communities we serve.