Benefits

The backdrop of the industry.

The landscape of today’s economy is punctuated by debt, in fact, currently Americans owe over $13 trillion in debt. Along with larger debtor portfolio dollars comes greater strain on Administrations as they face increased pressure to facilitate the recovery of outstanding debt. The increased stress of the defaulted customer leads to administrative and financial challenges and the need for a solution.

And the solution …

Increasingly, Administrators must seek a qualified agency to seamlessly and efficiently accomplish the recovery of outstanding debt. A qualified agency has the ability and experience to provide exceptional service at a fair and reasonable price. When debtors are guided by an experienced agency to repay their financial obligations, it supports the budget and enables the client to continue providing services.

A Courteous Customer Experience is the Core of Our Strategy

A David & Goliath Tale.

CBI is a challenger brand who will courageously fight for market share. We are not an underdog, but a confident competitor looking to outmaneuver and outperform industry giants.

What We Offer …

CBI is the industry forerunner in providing 3rd Party Services to the highest performance expectations.

The greatest efforts to recover all amounts that are due and payable to our clients.
The highest quality assurance standards are met throughout the servicing process.
Payment arraignments facilitated and monitored to resolve accounts quickly and completely.

CBI Agents provide a key touch point service for our clients. Their professional interactions serve as a secondary resource for our clients while cultivating a positive customer experience.

Daily scrubs to identify phones and ensure compliance with TCPA
Conducting skip trace efforts to locate customer
Placing outbound calls to locate customers
Assisting with repayment strategies

Partnership

The CBI Team is a dedicated group of professionals that will work to provide each client with personalized care.

Contract Manager committed to the client partnership.
Customized strategy to provide the desired service expectations.
Highly trained and fully dedicated Agents.
Client Relations representatives fully vested in identifying client opportunities and seeking innovative solutions.

All Agents are highly trained professionals that take pride in customer care. Our company places the utmost value on ethical behavior and rewards hard work.

Agents handle all calls with integrity and respect.
Protecting the client brand and customer experience.
All services performed to industry standards and within compliance with all applicable laws.

Growing Together …

to provide the most comprehensive suite of services available and consistently improve the client experience at CBI.

The Tenacity to Supersede the Giant.

We work all accounts. All segments of business receive “old-school” collections; the, pick-up the phone, dial and contact the customer type of recovery that seems to have been lost in the digital era of scoring, segmenting and selectively choosing which accounts deserve effort. We employ a Maximum Contact Approach and believe everyone deserves to have a conversation and the chance to remediate their delinquent account.

Compliance

We maintain strict compliance with all Federal and State regulations in addition to those mandated by the Federal Trade Commission (FTC) and the Consumer Financial Protection Bureau (CFBP). These included;

Fair Debt Collection Practices Act (FDCPA),
Fair Credit Reporting Act (FCRA),
Gramm-Leach-Bliley Act (GLBA),
Electronic Fund Transfer Act (EFTA),
Red Flag Rules,
Telephone Consumer Protection Act (TCPA),
Unfair Deceptive or Abusive Acts or Practices (UDAAP),
Servicemember Civil Relief Act (SCRA),
Health Insurance Portability and Accountability Act Policy (HIPAA), and
all other Federal and State Regulations governing our industry.

Our detailed Compliance Management System (CMS) provides the organization with a cohesive administrative structure to conform to all legal requirements of our industry.

Written documents
Functions
Processes
Controls
Tools

CBI has the systems and technology in place to efficiently service all customer accounts. We are capable and competent in handling all types of interfaces.

Maintenance of all evidentiary records of servicing.
Advanced telephony systems with full call recording capabilities.

We are the best revenue cycle management agency in the US.

But don’t take our word, just ask a few of our long standing clients.
If you want to be represented by the best then do not hesitate and contact us today!

Contact Us

Customers : (208) 463-4600

Client Services: (208) 463-2324

Sales: (208) 498-1429
8925 Birch Lane East
Nampa, ID 83687
Questions?

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