The landscape of today’s economy is punctuated by debt, in fact, currently Americans owe over $13 trillion in debt. Along with larger debtor portfolio dollars comes greater strain on Administrations as they face increased pressure to facilitate the recovery of outstanding debt. The increased stress of the defaulted customer leads to administrative and financial challenges and the need for a solution.
Increasingly, Administrators must seek a qualified agency to seamlessly and efficiently accomplish the recovery of outstanding debt. A qualified agency has the ability and experience to provide exceptional service at a fair and reasonable price. When debtors are guided by an experienced agency to repay their financial obligations, it supports the budget and enables the client to continue providing services.
CBI is a challenger brand who will courageously fight for market share. We are not an underdog, but a confident competitor looking to outmaneuver and outperform industry giants.
CBI is the industry forerunner in providing 3rd Party Services to the highest performance expectations.
CBI Agents provide a key touch point service for our clients. Their professional interactions serve as a secondary resource for our clients while cultivating a positive customer experience.
The CBI Team is a dedicated group of professionals that will work to provide each client with personalized care.
All Agents are highly trained professionals that take pride in customer care. Our company places the utmost value on ethical behavior and rewards hard work.
to provide the most comprehensive suite of services available and consistently improve the client experience at CBI.
We work all accounts. All segments of business receive “old-school” collections; the, pick-up the phone, dial and contact the customer type of recovery that seems to have been lost in the digital era of scoring, segmenting and selectively choosing which accounts deserve effort. We employ a Maximum Contact Approach and believe everyone deserves to have a conversation and the chance to remediate their delinquent account.
We maintain strict compliance with all Federal and State regulations in addition to those mandated by the Federal Trade Commission (FTC) and the Consumer Financial Protection Bureau (CFBP). These included;
Our detailed Compliance Management System (CMS) provides the organization with a cohesive administrative structure to conform to all legal requirements of our industry.
CBI has the systems and technology in place to efficiently service all customer accounts. We are capable and competent in handling all types of interfaces.
But don’t take our word, just ask a few of our long standing clients.
If you want to be represented by the best then do not hesitate and contact us today!